Frequently Asked Questions

Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica.

The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, the money transfer service.

All personal information is kept strictly confidential. Please check our Privacy Policy for how we treat the personal information we collect.

Fraud prevention, especially for online transactions, starts with you. If you’re using BillExpress Online, log out of your account as soon as you’re finished. Never store your password on a shared or public machine or share that password with anyone.

BillExpress will never ask for personal information like credit card numbers, your online log-in information or passwords by email. If you receive an email asking for these or similar types of information, contact our customer care centre immediately by calling 1-(876)-929-1331 (Jamaica), or Toll-Free at 1-888-555-5555, or by email at info@billexpressonline.com. (See our contact details.)

BillExpress online is our fast and free online payment facility that allows you to make payment to your billers from anywhere, and at any time. You can access it at billexpressonline.com.

Yes. Once you are paying a billing company listed under our list of billers in Jamaica, you can use the www.billexpressonline.com service from anywhere in the world. Online bill payment is not yet available for billers from the other countries where Bill Express operates.

Persons interested in paying bills via BillExpress Online will first have to register and set up the Billing Companies to be paid. Once you have set up your billing companies, you can then login to the website at any time and use a credit card (Visa, MasterCard) to make the payment. Click here to register.

You will need your account number for each Biller for you to add the billing company to your personal list of billers and a valid credit card.

You can start using the service immediately after the registration process is completed.

It depends on the biller, but your payment information is sent to the Billing Company by the close of business on the day the payment is received (end of day).

The billexpressonline.com facility is very secure. It uses state-of-the-art encryption to protect the integrity of customer personal data and the credit card used. We also do not store your credit card details for extra data security.

There are currently over 40 billers registered on our online platform. To see which ones you can pay online, visit Our Billers page.

This can be determined by contacting the Bill Express Call Centre or by making contact with the Billing Company. In addition, you can check your credit card status to verify if any charges were removed.

Payment is credited to your Biller by the close of the business day for payments made before 6:00 p.m. on a weekday. If you want to confirm that they have received the payment, we recommend contacting your biller directly to confirm that your payment was received.

Users do not have to cancel the facility since transactions are only done by them. However, your user account can be deactivated. Simply log-in and go to deactivate.

You can log onto the billexpressonline.com website and change personal information through “My Profile”.

Paying online is free. You can earn GK Value Rewards points by adding your GKVR number to your BillExpress account. You can pay by Visa or MasterCard. You can access the system any time anywhere.

BillExpress cannot guarantee a refund once a bill payment has been submitted.

The BillExpress Online system is designed to limit these types of errors. Plus, we get a listing of valid account information from our Billers for cross-reference and validating Biller data when you add them to your account. If you feel that a payment was made to the wrong account, we recommend that you contact the Billing Company to seek to remedy the error.

You can pay using a Visa debit or credit card or Mastercard credit card.

Contact the Bill Express Operations Centre by e-mail at info@billexpressonline.com or telephone 1-888-555-5555 toll-free (Jamaica), 1-868-623-6000 toll-free (Trinidad) and 1-592227-5147 (Guyana) (see contact information).

Simply log in to your BillExpress online account and select the “Payment History” option on the website.

You can participate in the GraceKennedy Value Rewards program when you pay a bill at BillExpress Online. Simply add your GK Value Rewards number to your online account here. Or, if you do not have a number yet, sign up for the GK Value Rewards program here.

You can redeem your points for entertainment, vouchers, spa treatments, dining, home and garden items, and so much more.

Registration

Yes, visitors may view and access the website; however, you will not be able to do a transaction without registration.

Click the “Forgot password” link and follow the instructions. A secured link will be sent to the e-mail address in your profile. You will then be prompted to change that password.

Your information is private and confidential and will not be divulged to third parties except where necessary to facilitate payment of your bills.

This is possible only if your information is disclosed to third parties by you, the account holder.

Changes to your information are only possible after log-in. Therefore, your registration information cannot be changed without the account password.

You will need your account number with your Billing Company, the funds to pay, as well as the requisite fee. Some locations are cash only, while others accept credit and debit card payments.

It depends on the biller, but your payment information is sent to the Billing Company by the close of business on the day the payment is received (end of day).

Bill payment fees range from none to low costs where it’s free to use in some markets and online. We have one of the lowest in-store bill payment fees. Click here to get the various fees charged in each market.

After a bill payment, you will be given a receipt for each payment. (You may also be sent a receipt by email at select BillExpress locations.)

We also recommend contacting your biller directly to confirm that your payment was received.

There are over 40 Billers registered with BillExpress for in-store payments with more continuously added. Visit Our Billers page for a list of Billers available for in-store and online bill payment.

A Tablet Express Store elevates your bill payment experience making it even smoother. At a BillExpress Tablet Express Store, you’re also able to get your receipts emailed to you for safekeeping.

Low bill payment cost. Access to BillProtect for JPS and NWC bills in Jamaica. Ability to earn GK Value Rewards points. Convenient locations. These are just a few of the benefits of paying your bills in-store through a BillExpress agent location.

BillProtect is a unique bill payment insurance service from GraceKennedy. It is for our loyal customers who pay three (3) or more consecutive light and water bills at a BillExpress Location. Once you do, you are entitled to free BillProtect where BillExpress will pay your light and water bill for two (2) months if you get injured and cannot pay.

The payments are the average of your last 3 months bill payments to NWC or JPS, and the payment will be made within 48 hours once we get the relevant information.

You can earn GK Value Rewards for each bill paid at BillExpress. So, present your Value Rewards card for each payment and start racking up your points.

BillExpress has over 230 agent locations island-wide. The locations may be in supermarkets, retail stores, post offices, financial centres, standalone BillExpress locations, and more.

You can find the nearest BillExpress location by visiting our BillExpress Locations page and clicking Find Locations.

Apart from quick and easy bill payment, select locations have a TicketHub and Coin Xchange facilities. Learn more about our additional services at BillExpress here.

A BillExpress Agent is a payment collection partner of BillExpress. Our agents are located throughout Jamaica and the Caribbean. They make life easier for the millions of people wanting a quick and convenient way to pay their bills.

We are always looking for Agents to join our growing network and would love to have you as a part of the BillExpress family. Please visit the Become an Agent page to learn more.

As an agent, you’re able to:

  • Increase or create a new revenue stream
  • Offer your current customers additional services, increasing customer loyalty in the process
  • Join a network of recognized bill payment providers in Jamaica and the Caribbean

Learn more about the benefits of becoming a BillExpress agent here.

A Biller is a company that allows BillExpress and its agents to collect bill payments on their behalf. Take a look at our current BillExpress billers list and see the quality companies you will be joining as a biller.

We are always seeking to help more companies make it easier for their customers to pay them and streamline their bill payments collections system. If that sounds like you, then visit the Become a Biller page to learn more.

You can:

  • Make it easier to collect bill payments island-wide and across the Caribbean
  • Streamline bill collection and reconciliation
  • Expand your customer base when you give them more convenient options to pay you
  • Work with a secure and leading bill payment facility

This is our in-store facility at select locations across Jamaica that allows you to exchange your coins for cash. Take in your coins (even demonetized and out of circulation coins), watch them sorted and counted, and collect your cash. You’d be surprised at how much cash is in your coins saving pan at home.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

What is Bill Express?


Bill Express is a leading bill payment service for convenient and secure in-store and online bill payment. Launched in 2000, Bill Express offers bill payment services through a network of operators in Trinidad and Tobago, Guyana, and Jamaica. The service allows customers to make payments to most utility companies for electricity, telephone, and water bills, in addition to several other billers such as cable companies and internet service providers.

What is the connection between Bill Express and GraceKennedy Limited?


GraceKennedy Money Services is a wholly owned subsidiary of GraceKennedy Limited. It is under GraceKennedy Money Services that the Bill Express brand was created along with other products such as FX Trader, their Currency Trading Service, and Western Union, their Remittance Service.

Contact BillExpress Customer Care.

Have more questions for the BillExpress team?

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